Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Good
Excellent Product
ok
Illumination weak
Watch for your money cool, thanks to the store, I recommend to buy.
The clock came to Voronezh for 23 days. The quality is good, though the fastening of the plastic and the strap is not very, but for such a price! Through the app, the clock quickly determined. How much accurately I measure calories and distance did not measure. ah yes backlight is, but very dull. purchase is satisfied
good.
Loved and am using the quality is very good.
OK
delivered to Macedonia in 15 days. thumbs up
In general, the clock is not bad. The instruction that comes in the kit has many languages, including Russian, where it is clear that the setup procedure is painted. The strap adjustment consists of 17 positions, but even on mine, thin enough, the wrist strap should be tightened to 8-9 position. These watches have another feature: the more light falls on the icons and numbers, the better they can be seen. From the modes there is: Date, pedometer, burned kilocalories (to the clock more or less correctly calculated this parameter, you need to set your height, weight, gender and age in the app; about connecting the clock to the phone is written in the instructions), distance traveled, alarm clock and stopwatch. I can not say anything about tracking calls and messages, because I use these watches for their intended purpose. The kit also has two screwdrivers and an additional screw. Delivery is fast, the packaging is good, but the box still came slightly wrinkled. I do not reduce the assessment, because it did not affect the condition of the watch.
Harika
Since with the goods there were problems, I will write a big review. So I ordered the watch 11.11 per share, they came to me in a month and a week. Printed the package, turned on, it turned out the watch does not work, or rather the screen will fade and does not show anything. He wrote to the store he did not answer for a week, opened a dispute, the seller replied, apologized and decided the dispute in my direction, the money was returned in full. The seller is decent. And he took the watch to the workshop, it was a defective battery, replaced and used. 4 days flight is normal, very satisfied with them, I advise
Arrived quickly in two weeks with the track all the whole packed perfectly, the watch as in the description all functions work, the instruction on the Russian is in a booklet, the barcode app is downloaded to the Russian, phone on Bluetooth found immediately without problems, everything works, thank you!!!
I loved it! It's just like what you see in the pictures.
My husband liked the watch very much. Everything corresponds to the description.
EXCELLENT PRODUCT