Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.discount-wholesalers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.discount-wholesalers.com
Excellent headphones and fast delivery!
The volume reserve is quite large, low frequencies are overstated. For some good orchestra music maybe not the best option (maybe the option but will have to be configured through the aqualizer). For the domestic level I think quite enough. The frequency on top is up to 16,000, my Sennheiser CX400 (good ears) up to 18,000. The body of the plugs themselves is too big for me (1,5mm in diameter thicker and 4mm longer than the same C400)
Everything is fine, the sound is excellent, came in time. Thanks to the store, was in touch!
Awesome quality
The goods came in time, the top box was crumpled, the contents of the box whole! Checked the connection and work, everything is okay.
The wires on the bends made outward pulling out the hinges, so as not to break and not to snack, soldered the vibrator, sealed with a dark tape LEDs on the board and on top of the marker so as not to blink. Overall good! Bass with equalizer settings big! Noise reduction I think no. Charge holds perfectly! For this price fire!
Works all well-the charge is enough for a long time-after receipt began to use was 80% enough for 3 days-took for a conversation on the phone in the car-I can hear everything well-I recommend the product to buy
The parcel was sent very quickly. Delivery by courier to home! Good quality headphones. Seller recommend
Good sellee!!!
Everything is just perfect! Headphones-Super! Sound-flies! Maybe then I will add, while everything is fine.
Excellent headphones, sound is good, price-quality matches
The parcel was sent by a very strange IML service at which the reception hours from 9 to 18 on weekdays. And no Courier. It's just tin.
December 5 ordered and came on December 17 excellent headphones really liked and sound wonderful frequency awesome bass good
Cool quality
Delivered to Ukraine in 32 days. The order was tracked. Headphones in a box on magnets. Well suited as a gift. Came charged, the sound is good-there are not enough bottoms, but the equalizer helps. With the smartphone Samsung Connect, the conversation is clean. Instruction in Chinese and English. The store is sociable and friendly. I recommend the product and the seller.
Good headphones, charge keep hours 12. The wires are thin, but let's see how long they will last