Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Top!!! Very good!!!
As always, all okay.
Good product, quality price.
Been evaluating the product, and as experience original products that have. This product is great, first because comes with a full set of accessories. Quality material surprised me, I recommend and been testing the glasses on the sun, where could look for the hot sun without hurt my view vision is super clear during sunlight and the light. Took some pictures showing some details that some not show in photo. Notice how the material is great and resistant not only in picture more mainly you taking the product in hand. THE product took about 21 days to arrive in Sao Paulo-. Want a good low cost that I recommend for sure.
Complies with the store's described
Product arrived early
Arrived early Products!! like Lenses .. Used to drive TB are favorable ..com polarization and kit that comes along .. show finish OK and that more surprised me they hold in the face .. even being Bamboo and store TB is congratulated .. Arrived in 18 days in SP Brazil Zone East!!!
Thanks
Wowww!!!!
They are awesome! :) Delivery 3 weeks to Estonia.
Very nice and good quality.
Great item! I doubted whether to buy or not. Of course, yes! Packed as a suite! Wooden packaging and wooden ducts. In the set of screwdriver, cloth, soft cover. The store put a postcard and pleasant wishes-Super! Delivery is fast. Took in pyaterochki at the checkout-delivery 5post 3 weeks. I'm very happy! Unisex glasses. Fit both me and my husband (I am a standard European girl with a height of 165, he is a standard European man with a height of 180). The child will be great. On the head almost do not feel, lungs. In the box instructions with recommendations for care. It is also written, which certificates correspond to the goods. UV protection is declared 400. Judging by the quality, I believe! I recommend to everyone!
Look good as advertised
Firecracker. Included was also small toolbox stainless śrubokrętami.
Corresponds to the description. Came for two weeks, the glasses are good, handmade))) not super class, but will come down!