Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.discount-wholesalers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.discount-wholesalers.com
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All OK headphones as it should
All as in the description the only thing I thought would be more
Did not come, returned the money. Sorry, I would very much like to sweat the goods: with
super
I ordered headphones in color to choose from the store. Came Red (under metallic). Look normal. Before this 2,5 year ago I ordered from the same store the same, only black headphones. In plain My Black is 2 times louder than those who came this time. In general, not bad. Connect quickly with any device. Simple comfortable. The sound is normal. With Memory Card plays perfectly. Liked because of simplicity-you do not need to shove the gags in your ears and put a headset on your head. Of course not for music lovers. But for such a price, functionality and sound quality it is better not to find.
Corresponds to the description. Radio and map work. Sound is good. fit on a small head. The child is happy.
Reached in 29 days
Very quick delivery . Sound quality gd as well. Thanks
ok
Lovely goods. I order a second time, and the second time I'm satisfied with the purchase. The charge holds about 2-4 hours, which I have enough for a day. There are a couple of shortcomings: the buttons forward and back are confused and the very hard wire presses the results quickly get tired, but this is not critical. 9,9/10.
The goods are delivered on time, well packed. Good design. Checked-everything works. Very satisfied, I advise the store and the store. Thank you.
Drove ears for a long time, but it is Mail, the store sent quickly, sociable, the ears themselves are good, take here not the first time, and the Bluetooth and the card works well, the sound is satisfied, the radio of course G, but I don't need it. I recommend.
The goods came quickly. Track tracked. Headphones soup
Cool headphones for such a price (450 rubles) no claims, to the Moscow region took 16 days
Work perfectly, very convenient. Long waited because of our postage♀️
Headphones are good. On the head sit quite comfortable, the sound is acceptable for their money. I'm happy. All great. Thanks.
Thank you for the product, all according to the description, I recommend!
The goods arrived quickly, corresponds to the declared description, packed well, charged quickly, the volume is good, the radio catches many stations on its own, micro 8 GB until loaded later unsigned