Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.discount-wholesalers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.discount-wholesalers.com
Looks good.
very good quality
Delivery from China to the Moscow region from the moment of order to the moment of receipt of 28 days. The track was not tracked by any site. Arrived at cdek self-delivery point. The goods came without external damage, packed in a normal package. Now about his properties. It is not waterproof, it is waterproof! So don't expect miracles from him. It will not work to swim with him, but to walk in the rain, take with you to the boat, drop in the water for a while-it's quite real. Compartment with a zipper is blank. Water passes. The paper put inside is soaked through. Therefore, the evaluation 4. the dispute did not open. I recommend the product for frequent use when traveling to the sea, for which I bought it myself.
Good, thanks!
Everything is just fine!!! I already have sealants, but this is just super, not very big, for cameras, for alloys just right. Delivery via sdek, quite quickly. Ordered 11.11.19, received 30.11.19. Shop and store-I recommend.
Not tested yet .The straps don´t seem to be so strong .
It's just as the description shows. It's bigger than it is perado, 25L. Comfortable and tough
Very big,and I throw it or ready in the Ocean.100% waterproof!
Great bag.Many pace inside and I throw it or ready in the ocean,it's 100%waterproof.
Very satisfied with this backpack: quite roomy, while it does not look huge. Things inside are safe (all seams are qualitatively sealed). To use is a pleasure. Given that my work is connected with the constant movement of boats on the water :)) this is a super purchase-I do not regret anything. The photo did not have time to do, but it looks the same as in the picture. The order to the USA was about 4 weeks.
International material, it is possible to vikoristovym yak ryatuvalniy zasib.
Backpack for men's shoulders. Straps are supplied widely. The impression is a quality backpack. Sdecom arrived in time.
Article very good quality and consistent with the photo. Fast delivery in less than 10 days
All compatible with description fast shipment free
Very slow delivery
Shipping fast product wholesale Okey
Delivery 21 days to Kazan. The track was not tracked. Now immediately on all purchases I open a dispute, If the track is left. Or the track reference amount does not converge. As a result, the territory of China is not tracked On the territory of Russia sdecom three days. And the number on the package is not the one that the store gave. Software
Caustic non OK. and well being. inner thoughts than wider.
Very good and high quality bag
Looks very good! After rest from the islands I will add a review.