Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Everything works. Thank you to the store.
Bought 11/11-arrived 03/12-picture top!!!
I ordered 25.11, the courier brought 4.12. The Courier called the fact that he was near the house. The camera works, the packaging was whole, not crumpled. Bought as a video.
The night vision is beautiful. The instant motion detection feature was surprise for me. Price performance is an excellent product.
I come in with little protection not to say that none, it costs to set it up, but it looks good for the price you have
The box is somewhat crushed but everything works well!
I take not the first time. The previous one Works 2 years. Quality at such a price decent
does the job well for the price.couldn't connect it to my wifi network and has about 3 seconds delay but overall for the use that i want it it's fine!
The camera was 17 days. Connected all day to iPhone Xs... Downloaded three applications V380, v380s and V380 pro... By the night V380 as it worked created Wi if network camera and disabled home network... It turns out the phone connected to the camera on some of its network and my phone is paralyzed... I can't use it. I will try, try how to configure
As in product description. It works very well. Hope it won't last short :)
Perfectly matches my expectations. No bug
Good one
Delivery by courier, took for home, watch as the cat reacts to the child. Everything is perfectly connected, despite the crumpled box just 5 stars for this money, it is perfectly visible at night the sound is also perfectly audible, both the child and our voice. I advise!
It took quite a while to get the WiFi connection to the phone. Now it works well and the images, videos and sound are really good. The casing is plastic, if you don't get any hits, I hope it lasts long enough. The shipment has been quick.
Really satisfied! Good picture and sound. Easy to work with. Recommend
The camera conforms to the description, however the connection to a device is complicated to perform. So I asked the store for help, but no answer, no help from me was given...
Its a good. Fast delivery
I ordered the second camera in a row. Both work for Hurray. With the connection, you need to play a little, but then everything works fine. Both are connected in one application, stand in different rooms of the house (one is watching the cat, the second is watching the child). There is one minus: the arrows on the joystick control the rotation of the camera do not correspond to the direction of motion of the camera. On the first camera confused top with bottom, and left with right. On the second camera, the top and bottom are right, and the left and right are confused. Simple and convenient wall mount, normal, working cord, picture quality and medium, but sufficient. Oh, yes, when switching from day mode to night (this happens automatically in low or strong light), makes a characteristic click, which is unpleasant when in the twilight above the head of the child in the crib starts to click the camera, unable to determine in what mode to shoot. The child wakes up sometimes from clicks. In general, a good thing.
The camera is normal, but the connection is torsional
very nice for this price, you can control it through your phone. recommend