Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.discount-wholesalers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.discount-wholesalers.com
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The goods arrived safely and safely in Kharkov for about a month ordered 11.11, came to meest Express, the message to the phone did not come, but through the track the number was quietly tracked until receipt. The purse itself has a sufficient number of compartments for plastic cards, there are places under the photos, and some documents. To the touch is pleasant. Made qualitatively, the seams are stitched, the threads do not bulge, looks beautiful. Of the minuses it is possible to note a small compartment for small things and also very weak partitions in the compartment for bills (perhaps for a long time will not live (purely my opinion)). the compartment itself is a little crumpled and slightly scratched but not much) about the skin I can say that most likely not natural, let's see how it will behave in use, in general the purchase is satisfied and I recommend this store. By parameters, the price-quality is quite decent model.
The skin feels rough. Interior finishing materials are cheap. Pocket for small change. But for this money-worthy. How long will it last-the question...
Ordered 11.10 in Ufa came 9.11 good quality wallets
A good wallet while there is a smell I think that will fade
GOOD QUALITY
Porto Moniz good looking leather I liked the store recommend quickly delivered the product was well packed
It came to Taganrog in 2 weeks. Quality class.
Passport will not fit... So that wallet is not bad, delivery is very fast
I liked everything thanks delivered home
The purse came in three weeks, the product corresponds to the description, took as a gift to her husband, the purse liked her husband, especially a large number of convenient and various pockets for business cards and cards. Seller recommend.
The purse is not bad, but a little unusual performance (vertical), and most horizontal wallets. Pockets for credit cards are enough, the skin smells, and type of piece of skin put to confirm, but the main thing is how to behave in operation, and this will show time. Take it for a change, I advise.
All is OK
serious store , I'm very satisfied
reached in 25 days... initially quality seems good.