Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
My husband liked
Wonderful backpack!!! Great store! Item sent quickly! Delivery 6 days to Moscow. Definitely recommend!
Very cool backpack! Optimal in size and quality, very many pockets inside!
I think this bag is beautiful. Good material, professional look. Long shipping time. I recommend this to anyone. You'll be rockin' on the streets!
Thank you, it's all gone. The only thing with delivery trouble, from Russia we will not order more delivery, sdek extremely irresponsibly approached the case. Otherwise everything is fine, the backpack is good, thank you
Excellent backpack, good and quality made, tactile pleasant, no smell but it is designed for women or very small women-it is definitely not male
Looks good, but the texture of the skin on the amateur. Came quickly.
Packed well, not damaged, not crumpled. Exactly the skin, there is a small smell, but the smell of the skin, normal. Materials are good, locks and zippers of good quality-gently fastened. Many pockets, departments, just super! It came to Krasnodar for 10 days sdecom (to the apartment). Backpack Chic, I advise everyone! The only thing, the laptop will rub about the internal lock on the pocket, you can look at the photo (if the dimensions are interesting, then the photo MacBook Pro 13, comes perfectly), in general it will be necessary to come up with something, not to scratch.
Great backpack! Very well executed. Quality even packing. Fast shipping home. The backpack is leather, the lining is dense, everything is stitched, it smells like leather and nothing more.
The backpack is small under the folder A4 + 5 cm remains in height. It is suitable for medium height up to 175 cm and lean build, because the straps are short and it is not convenient to wear large people, and on the down jacket he generally in the butt is nailed (my height is 175). Suitable for those who need to wear paper and not large objects, the width is almost not stretched, if you fill tightly to the back is not comfortable, I'm completely satisfied with the size. And now the most important thing is, it is combined, that is, the front side and the handle of natures. Leather and sidewalls, bottom and straps of leatherette!!! It is not clear how leatherette will behave and frosts, at + 3 leatherette already blows. Price-quality ratio is normal, looks not cheap!
Very good backpack. Convenient, corresponds to the description. Keeps the shape, the back is comfortable
Great backpack. Very satisfied!
Came quickly, everything as described! Good.
joss
Delivery by courier home. Quick. Quality is good. The product is very satisfied, thanks to the store!!! Product and seller recommend!!!
Came very quickly within a week. Quality is super. I recommend
Very good backpack. I recommend. The store is five stars!
The product fully corresponds to the description, very high quality, also separately thank you for the gift, it is a pity of course that the brown color, but still nice. The store is sociable! The only thing that did not like is the work of the logistics company cdek, the most finished company.
15.08 ordered, 18.08 received! Very fast! Delivered by courier to the house. I think from a warehouse in moscow. The backpack is excellent, as many described in the reviews. I would change the position of the shoulder straps, and the straps themselves too! Back back at first glance quality, but in fact it will wipe and roll very quickly!!! These are my tricks on this product! Yes, everyone writes about gifts, i did not put anything!!! Обидно! I wanted to give my wife or daughters.
I take not the first time. Thank you.