Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Great backpack. Everything is very fast, 05.12 ordered 11.12 delivered home by courier.
The backpack is solid, pockets in sufficient quantity, locks quality with a nun, which protects against direct snow or rain. the back with a hard frame, inside the protection for the laptop is not just a soft lining of the pocket of the paralon, And with the inside of the soft tab of the adjacent compartment, on the back side of the surface with cubic shock absorbers of something sweaty type of soft rubber, which provides load distribution, if the backpack or pressure on any side is unevenly filled. also this type of protection is suitable for easy carrying laptop-no boltanks in The compartment at the step, as in the case of pocket protection, when the laptop slaps you on the back. my Asus 17 "42x30 climbed and a pair of CM remained in stock, also the backpack has a bottom protection, that is, when placing on the floor or dropping the backpack lower rib will not beat. I liked that the handle is reinforced and is not on the back, but on the straps, it is convenient to take and hold, also this location allows you to conveniently carry a backpack, the handle tightens the frames and on
The backpack arrived in a record time less than a week from the moment of sending, outwardly satisfied. Seller recommend
Until Tyumen there were 18 days from the date of payment. Looks good. I didn't check the case. I like how the backpack is made. I will popularize and add a review. Brought the courier straight home.
The backpack is very roomy: 3 poltorashki still climbs to the laptop and a package with fish:]
Recommend delivery fast Home,
Ok.
Fasting shipping! Item as described...
Lovely backpack. Ordered with delivery from Russia-16 days there was a parcel (long).
Cool backpack
Very good product but for free on 2 1 and arrived timely purchases but another late dialogue with the store poor because you respond after too days
Delivery mega fast-to the Kaluga region for 5 days! The backpack is very good. I ordered a big one and it's just huge. The laptop in it sank, but it's more convenient-there is a lot of space for other things. All locks work, the thing for charging is also in working order. There is no smell, the thread does not stick out. Bought as a gift-the guy is very pleased.
perfect
Ordered 18.11 came 04.12. At my request, the courier brought not home, but to work. The description corresponds, the threads do not stick out anywhere. Really roomy looks. Tomorrow I will get to my laptop and add a review, because I took in order to wear a grate and a laptop to work
Excellent backpack, quality at 5, the parcel came quickly, delivered the courier, I'm happy, thanks to the store
Very quickly delivered, Moscow
Track tracked via IML delivery, delivered by courier from the moment of purchase in 16 days! The backpack is worth its money, you do not expect much! Everything is like, but there are small jambs in terms of tailoring (stitches, zippers, etc. D). The main thing that perfectly climbs my laptop by 17 inches! Its coolness is also that it has a lot of different compartments of different depth and thickness, as well as secret (for keys, purse and other things). I strongly advise this store! P.S. :: Children in school it 100% will not work, it is more like a semi-marching option. Besides, for my back, it's bulky with my height of 170. It is convenient only for hiking, carrying a large number of things or a large laptop like me 17th.
The goods came quickly. The size of course is not exactly the same as imagined. That is, in length it is larger, and in width it was less by provision. There is a water repellent layer, but with a strong leaf, it seems to me, it will still get wet, as water through the locks will go. In principle, on a long trip OK. Backpack is not school and not children, if what... There would be a top if the price would not be more than 1300 rubles. And so norms (took for 1700 with a tail)
Excellent backpack!