Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@www.discount-wholesalers.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@www.discount-wholesalers.com
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gooood
The order was made 21.12 in the Tula region, and 27.12 courier delivered to the entrance. Excellent headset. Mutual audibility at a high level. Only when buying you need to consider the size of your ear. From the upper inner bend to the center of the loudspeaker 3 cm.
Delivery to Ukraine in 5 weeks. Packed securely. Sound quality is satisfied. On the ear sits well.
Smart headset. No complaints were found by the listener. There are no complaints on my part. The microphone is good, the line is clear. The second USB earphone works properly (but it is very gentle). Charge, when listening to music and watching YouTube, enough for 4,5 hours together with conversations. Narnitura for talking. Not for music. Supports 2 phones simultaneously, and iOS and Android (photo attached). Track tracked all the way. Sending from Finland. The store is good. When you configure the connection to Android, read the instructions. To iOS without problems. Mute works.
All OK
Not a bad device. The interlocutors seem to hear me normally. But I shoot one star, because. With an old smartphone, there is no connection. Although the newly acquired other (cheaper) Bluetooth headset was connected without problems with the old phone. With the new phone, the connection was established quickly.
Audibility is excellent, range, somewhere meters 8-10. Shumodav does not work, I.E. The interlocutor can hear everything around you... For this I shoot one star.
Very nice bi product very fast delivery thanks
Audibility at a great end immediately, thank you
Fast delivery by courier. excellent quality!
Super clear sound!
Excellent headset, I recommend. And I hear well and everyone hears me perfectly, on the ear sits well, comfortable. Sometimes I even forget that I go with the headset. The charge lasts at least 2 days, I talk for a long and a lot. Delivery is relatively fast. Both the product and the store recommend.
Brought home for 5 days after payment (MSC). Exactly the same ear bought being in the States on Amazon, only the inscription beshoop and a hard case with a zipper without an additional earpiece, paid 26 dollars. The headset really liked, the interlocutor hears only me and minimum the street, shumodav is excellent, you do not notice on the ear, you merge with him until sometimes you forget to take off at night, several times I almost forgot to take off going to the shower. Works with all applications, you can watch movies, YouTube and so on .. Before that, I was used to the device, then losing it, immediately ordered exactly the same on Ali. While the parcel went, found the missing, now the old one gave to his wife, he even determined the Bluetooth equally-"K10", even first confused when connected. By the way, you can connect two phones. The only negative, when falling, the body easily splits into two halves, but also easily snaps back. I highly recommend to buy!
Everything works! Heard perfectly and interlocutor and interlocutor! I took purposefully for calls. The kit is satisfied! I advise everyone, my task is fulfilled.
Seller recommend, Courier thank you
Good headset, audibility in both sides is excellent!!