Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
Instant dispatch. The camera works fine, without bugs and glitches. I'll take another one!
Good Article. Slow perl
Excellent camera, super quality. Delivery is certainly not very, stayed in Moscow 2 weeks and then another week to Kaliningrad. And so everything is fine.
I'm very satisfied
The description corresponds, the norm for this money, as a baby monitor is great, separately a long cord as a gift!!
Everything works seems to be checking.
The goods went a month. I also ordered a three-meter cord to the camera. The site is not quite clear written about the application for camera control. You need to put MIPC (the application for why asks for rights to phone calls and GPS, did not allow). Established immediately. The store answered my questions and gave a video instruction on setting up https://cloud.video.taobao.com/play/u/2392604136/p/1/e/6/t/10301/236683667578.mp4 . Thank you! She helped! In the dark sees well. Turns not quite at 360 gr. In the area of the antenna there is a small dead zone. The camera is spinning to the point to this zone. Speaker loud. There is a delay of course in signal transmission. You need to take into account when talking. After setting off on the phone WiFi and connected to the camera via 4G. I did not notice the difference.
Excellent
Best!
Fast delivery. Super image quality.
Everything works fine. Thank you!!!
Cameras are working. Only now the application needs another-"MIPS" instead of "joylite", and it is not very convenient and slows down.
The rotary video camera fully corresponds to the description. HD resolution, day/night shooting, motion sensor. For the apartment quality of shooting 5 +! Delivery was about a month, had to contact the store to track the goods. Seller responsive recommend! Even after delivery, answered and helped in the camera settings, which was not very important! The first thing you download on your phone is the application MIPC from the play market. Next step by step in the application specify the camera name, scans the bar code, connect to/camera only via WiFi!!! After you need additional effort to get to the button/hole reset, you need a rotating part of the camera to raise the top vertically! The view of the memory card slot and the reset-hole will open! The instructions will offer synchronization in/camera with phone via router/internet, the most important thing is to place the camera, phone near the router. The camera is very happy to buy this product and continue to control the entire apartment.
Everything works. Great camera. It is better to configure the video from the channel page.
A good camera, and even for such a sum, the functional is chic, removes not bad, in general, satisfied
The camera fits the description, it's easy to connect, but then the settings for motion and sound will continue to be adjusted. I recommend the store for correct, ordered on 14,11,19 arrived at 19,12,19!