Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Discount Wholesalers (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.discount-wholesalers.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at [email protected]
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at [email protected]
A good column plays adequately for your money. Small and stylish. Very quickly came.
The goods received, the sound is good, thanks to the store
Super! Take, the column is excellent! The sound is clean, the functionality is good. Heavy)
Good quality. Sound is good.very nice packaging Very satisfied. The only thing is that the store hasn't written my full name on the package and i had problem with the Greek post office. Other than that there's nothing to complain about.
looks bigger in the picture but it's small & super cute ♥️ I like it. Fast shippment , I ordered 13-11 & I receive it the 30-11
The bell is good, like all Chinese mini speakers. I did not like this: the input for charging wires and connecting an external source are at the top, which spoils its appearance. A beautiful small column, and the wires stick out from above. Not beautiful...
Class column, sound excellent. Shipping two weeks, track tracking. Thank the store and the store.
A little delayed, for three days. Delivered to the doors. Thank you.
Received very quickly, very serious and effective store. For the product honestly it is not JBL or Bose but for this price it is of good quality. For a low price there is a small mid-range speaker with enough bass to appreciate the sound. Its retro side and the small wooden crate makes it really nice and it is totally related to the sound it provides. Very nice product, I recommend the product and the seller.
best ...
Great value speakers!
The column works norms. but the delivery does not work properly on the box and not the column corners are jammed
Simpotyaga. I didn't have enough bass. My old The Mistry column shakes steeper at times. There are no questions on the volume. Your money is worth it. 11.11. Ordered, 14.11 delivered.
Delivery in Moscow in 5 days. Easily connected. I'm not a music lover, the sound quality is more than enough. At full did not include-very loud. When incoming calls, it stops. The only drawback is the sloppy gluing of speakers. For this money I recommend.
A beautiful compact column with Bluetooth function for home use. Very cute. The sound is good. It is necessary to understand that two speakers, the size of walnut and should not produce supernatural sound. But it is wonderful to serve my goals and tasks of sounding the kitchen. Ergonomics at height. No injuries, got intact. Everything works. However, after reading in the reviews that when sending by mail these speakers come with damage, I schitril and ordered on Tmall from a warehouse in Moscow. Received for 3 days by courier whole, in a beautiful box and workable. Thank you very much to the store. Really recommend!
Despite some initial difficulty (the only thing that the column was was a sharp noise constant, that lasted a few days whenever I tried to connect the cellphone) now started working properly and has remained so. THE sound is nice, the product and the column is exactly like the picture. When me realize noise spoke with the store and it showed if interested in knowing what was. Turned out to solve by itself
It is very good product and looks very good as in the Description and perfect listening can be linked to a Bluetooth lap
Very good portable speaker
All the whole, the packaging is good wrapped in the substrate, well done, came sdecom on time, as he plays until he checked on later I'll add a tip.